“I nodded, smiled encouraging and said nothing. It felt like ages and I was conscious of the quietness and then she spoke and came up with a way of moving forward …” These are the words of Tom as he feeds back on his coaching ‘homework’ which was to practice his listening skills. Tom is…
Tag: listening
6 ways that listening can help you become a better leader
Last week, I spent some time in an organisation with their executive team attending different meetings and discussions which gave me the opportunity to observe them in action with a range of people and situations. As the week progressed it became evident that there was a common thread running through my observations. There seem to…
Empathy in leadership: can it be developed?
Heather, the boss storms out of the department, slamming the door behind her. She is grouchy from lack of sleep, being kept awake by her youngest who is ill. ‘Bloody staff’, she muttered to herself, ‘why can’t they do what they are told’ . Lisa stands, red-faced and humiliated. She has just had a ticking…
7 simple yet powerful ways to get the most out of your team
Do your staff just turn up to work, do what is required of them and then go home? One of the challenges of leadership is to create an environment where people actually care about what happens in the business, to the business and its success. Imagine the impact on your business if all of your…