Introduction
Thank you for visiting our website. We are committed to protecting your privacy as a customer and a visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We take data security seriously and handle personal data fairly and transparently. This privacy notice explains how we use client personal data. Please read our privacy policy below carefully.
The type of personal information we collect from you
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, job title, telephone number, credit card details, billing address, geographic location, IP address (together ‘Personal Data’).
Our Services do not address anyone under the age of 18 (‘Children’).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
How we get the personal information and why we have it
Most of the personal information we process is provided directly by you for one of the following reasons:
- Completed a form on our website.
- Completed a survey.
- Signed up to receive our newsletter or communications.
- Corresponded with us by e-mail, in writing, phone.
- Created an account with us.
- Purchased products / services.
- Entered into a contract with us to receive products and /or services.
- Commented on our blog and social media handles.
Information we receive from other sources
We may also receive information about you if you use other services we provide.
If you are a client, delegate, coach, consultant, business owner, representative, professional, practitioner, trainer, we may also receive information about you from your employer when they register to receive products and/or services from us.
Information about other people
If you provide information to us about any person other than yourself, such as your relatives, next of kin, your advisers, or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
How do we use your personal data
When we ask you to supply us with personal data, we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.
We use the information that you have given us in order to:
Contract performance:
We may use your personal data to fulfil a contract, or take steps linked to a contract:
- to provide the products and/or services to you.
- to communicate with you in relation to the provision of the contracted products and services.
- to provide you with administrative support such as account creation, security, and responding to issues
- provide you with industry information, surveys, information about our events, offers and promotions, related to the products and/or services.
Legitimate interests:
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:
- providing you with newsletters, surveys, information about our events, offers, and promotions, related to products and services we offer which may be of interest to you.
- communicating with you in relation to any issues, complaints, or disputes.
- improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our website.
- performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.
Consent:
Where you have given your express consent to receive marketing communications, we may use your personal data to:
- send you newsletters, surveys, information about our events, offers, and promotions, related to products and services we offer that may be of interest to you.
- developing, improving, and delivering marketing and advertising for the products and services we offer.
Where required by law: We may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
Who has access to your data?
We will never sell your personal data. However, we may share it with suppliers who provide services to our business such as associates and suppliers of professional and IT services.
We may disclose your personal data to a third party where:
- We need to do so to comply with any applicable law, regulation, legal process or governmental request.
- We believe, in good faith, that we need to disclose personal data about you in order to prevent harm to any person.
- To establish or defend legal claims.
How long will we keep your personal data?
Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of six years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities. Where you have consented to marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.
Where do we store your personal data and how is it protected?
The security of your data is important to us. Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We use all reasonable means to protect the security and confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers. Credit card information is encrypted before transmission and is not stored by us on our servers.
We will promptly notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Your Data Protection rights under General Data Protection Regulation (GDPR)
The right to access
You have the right to request a copy of the personal data that we hold about you
Right to rectification
You have the right to have your information rectified if that information is inaccurate or incomplete.
Right to erasure
You have the right to request the deletion of your personal data.
Right to object
You have the right to object to our processing of your Personal Data.
Right to restrict processing
You have the right to request that we restrict the further processing of your personal data.
Right to data portability
You have the right to request transfer of your personal data in a commonly used file format.
Contact
If you have any queries about this notice, the way in which we process personal data, or about exercising any of your rights, please get in touch using the contact details provided at the end of this notice.
The information Commissioner’s Office
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues. Details of how to do this can be found on their website, which you can access by clicking here. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Cookies Policy
Effective Date: 9 April 2024
A cookie, a small file in your web browser, captures information about your browsing behaviour, enabling websites to customise settings to your preferences. They don’t access personal data stored on your computer, such as your name or address. While most web browsers automatically accept cookies, you can decline them via browser settings, though this may limit your website experience.
Upon acceptance, cookies typically contain a site name and a unique user ID (usually your IP address), downloaded onto your device to facilitate quicker, more convenient, and personalised future site visits.
They serve various purposes, including:
Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies but without them certain parts of the site will not work.
Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are visited most often and if users encounter error messages. The information that we collect about you through our site cannot be used to directly identify you and are used solely to improve website performance.
Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be placed by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and share this information with other organizations, such as advertisers.
Do I have to provide consent?
Essential cookies that are required for the site to function will be used but we will ask for your consent to use non-essential cookies.
Cookie settings
How can I control the use of cookies?
You can manage your cookie preferences at any time by clicking the cookie settings button. You can also manage them through your browser by clearing your cookies, if you choose to use this method you will be asked to confirm your preference the next time you visit our site.
Contact information
If you have any queries regarding our Privacy policy, Cookie Policy or information on the data, we currently store on yourself, including requests for updating, deleting or supplying the data then please do contact us:
Email: [email protected]
Post:
Vera Woodhead
Executive Leadership Coaching Limited
4 Ryefield Way, Silsden, Keighley BD20 0EF