Empathy in leadership: can it be developed?

Heather, the boss storms out of the department, slamming the door behind her. She is grouchy from lack of sleep, being kept awake by her youngest who is ill. ‘Bloody staff’, she muttered to herself, ‘why can’t they do what they are told’ . Lisa stands, red-faced and humiliated. She has just had a ticking…

Who you gonna’ call when things go wrong?

So far this year I have made 2 errors of  judgement which have both been costly as I have terminated my association with the people involved. Both were concerned with the poor and non delivery of services, not fulfilling mutually agreed expectations and a total lack of integrity. As someone who places integrity and trust…