This week I was facilitating a new leadership development programme with a group of directors. For the past couple of years, the company has been going through some challenging times due to being acquired by a large global organisation resulting in changes, restructuring and shifts in culture. There was a feeling of powerlessness and a…
Tag: Emotion
Empathy in leadership: can it be developed?
Heather, the boss storms out of the department, slamming the door behind her. She is grouchy from lack of sleep, being kept awake by her youngest who is ill. ‘Bloody staff’, she muttered to herself, ‘why can’t they do what they are told’ . Lisa stands, red-faced and humiliated. She has just had a ticking…
Who you gonna’ call when things go wrong?
So far this year I have made 2 errors of judgement which have both been costly as I have terminated my association with the people involved. Both were concerned with the poor and non delivery of services, not fulfilling mutually agreed expectations and a total lack of integrity. As someone who places integrity and trust…