Emma is nettled. I can see it in her body posture and hear it in her voice. She is describing her boss and the impact his approach to managing and leading the team is having. Emma is a highly skilled professional. Her new boss keeps telling her what to do, gives advice and always has…
Tag: dialogue
Getting to aha moments with your staff
There is nothing more magical than observing a client harnessing his creativity and inner resources to generate that ‘aha’ moment. Oscar, one of my clients entered the room, appearing to be carrying the world on his shoulders which are hunched, a look of weariness on his face and fatigue in his body. He had been…
A tale of 2 leaders: same organisation different leadership cultures
Last week I donned my NHS governance hat and visited 2 hospital wards. They belonged to the same organisation, were in the same building, yet the difference between the 2 was so prominent they could have been in 2 different organisations. Whilst both were clean, tidy, patients cared for, looked after….it was their style, attitude…
What stories are you telling to our future leaders?
Monday 21st of January was a particularly snowy day with 16 cm of the white stuff gently floating down to transform the landscape and cause the usual UK chaos. As a result schools were closed and my two children took this opportunity to have some fun time in the snow. My eldest had crafted a…
What foundations are you laying for the future?
Yesterday, as I dropped my eldest child off to spend a month with a group of strangers in another continent, I experienced a multitude of emotions from tremendous anxiety and worry to pride. My worries ranged from concerns about her safety, her health and wellbeing, about being so far away from home… to immense pride…
What does Trust have to do with communication and feedback?
Enquiring about ‘Are you doing anything special tonight for Valentine’s?’ to a colleague yielded the response, ‘I went out yesterday, it’s awful being in a restaurant and seeing couples there who don’t seem to have much to talk about’. I began to think about the times when we are together as a group,…